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StorageCraft Service/Support - Renewal - 1 Year - Service

by

STORAGECRAFT

PCN#

06ZQ50

MFG#

XSVS00USMS011YZZZ

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Estimated Shipment:

Product Highlights:

12 x 5 x 2 Business Hour
Maintenance
Electronic

Product Condition: Manufacturer Refurbished

Shipping Weight: 1 lbs.

StorageCraft Service/Support - Renewal - 1 Year - Service

Tech Specs

Specifications

Manufacturer	StorageCraft Technology Corporation
Manufacturer Part Number	XSVS00USMS011YZZZ
Manufacturer Website Address	http://www.storagecraft.com
Brand Name	StorageCraft
Service Name	Service/Support - Renewal
Product Type	Service

Service Information

Service Main Type	Maintenance
Service Sub Type	Electronic
Service Description	12x5x2 Business Hour
Service Details	Service & Support: Emergency phone consulting - 1 year - response time: 2 hours - availability: 12 hours a day (7:00 AM - 7:00 PM) / Monday-Friday Phone consulting - 1 year - response time: 1 business day - severity high Phone consulting - 1 year - response time: 2 business days - severity medium Phone consulting - 1 year - response time: 2 business days - severity low Emergency e-mail consulting - 1 year - response time: 2 hours - availability: 12 hours a day (7:00 AM - 7:00 PM) / Monday-Friday E-mail consulting - 1 year - response time: 1 business day - severity high E-mail consulting - 1 year - response time: 2 business days - severity medium E-mail consulting - 1 year - response time: 2 business days - severity low Web support - 1 year Web knowledge base access - 1 year New releases update - 1 year
Provided Support	Software Maintenance Emergency Telephone Support Phone Support New Releases Update Web Support Emergency Email Consulting Web Knowledge Base Access Email Support
Service Response Time	2 Business Hour - Emergency Phone Support
Service Duration	1 Year
Product Supported	StorageCraft ShadowProtect SPX (Linux - Virtual Server): Installation Type: Locally installed License Qty: 1 virtual machine Software License - Validation Period: 1 year