Cisco SMARTnet - 1 Year - Service

Cisco SMARTnet Service facilitates rapid problem resolution and improves operational efficiency through a combination of expert troubleshooting assistance, online tools, and flexible device coverage options. You experience the benefits of greater network availability while reducing operating costs.

• Global access 24 hours a day, 365 a year to specialized engineers in the Cisco TAC
• Anytime access to the extensive Cisco.com online knowledge base, resources, and tools
• 4 Hour Advance Hardware Replacement
• Ongoing operating system software updates and upgrades
• Proactive diagnostics and real-time alerts on select devices with Smart Call Home
• Network Experts at Cisco:

When a network problem is affecting business-critical systems, you want fast access to technology experts with experience in diagnosing the toughest problems. Cisco SMARTnet Service connects you directly to the Cisco TAC, staffed by Cisco professionals certified in a broad range of Cisco foundational and advanced technologies. The Cisco TAC is available 24 hours a day, 365 days a year around the world, with support available in local languages.

With the Smart Call Home feature of the Cisco SMARTnet Service, you get proactive, detailed diagnostics and real-time alerts on core network devices to help you identify and resolve issues even more quickly, conserving valuable staff time and improving network availability.

Protect your investment and extend the life of your network with anytime, online access to the latest operating system software updates and upgrades. Rather than purchase OS software upgrades individually, a support contract saves you time and money by covering the cost of updates, bug fixes, and upgrades for your licensed feature set.

• Web Support
• Software Support
• Software Update
• Remote Diagnosis
• Phone Support

Cisco Catalyst 2960-48TT-S