Cisco SMARTnet Enhanced - Extended Service - 1 Year - Service

by
CISCO
PCN#
2PQ927
MFG#
CON-SNTE-WSC2964L
$296.29
cps

Extended & Accidental Damage Protection Plans Available Details

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Product Highlights:
  • 8 x 5 x 4 Hour
  • Exchange
  • Parts

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Product Condition: New and Factory Fresh
Shipping Weight: 1 lbs.
Cisco SMARTnet Enhanced - Extended Service - 1 Year - Service
Tech Specs
Specifications

Manufacturer

Cisco Systems, Inc

Manufacturer Part Number

CON-SNTE-WSC2964L

Manufacturer Website Address

http://www.cisco.com

Brand Name

Cisco

Service Name

SMARTnet Enhanced - Extended Service

Marketing Information

Maintain Network and IT Infrastructure Coverage

Reduce downtime with fast, expert technical support, flexible hardware coverage, and smart, proactive device diagnostics with SMARTnet Service. Your IT staff has anytime access to Cisco engineers in the Technical Assistance Center (TAC) and an extensive range of resources, tools and training.

Product Type

Service
Service Information

Service Main Type

Exchange

Service Sub Type

Electronic and Physical

Service Characteristic

Parts

Service Description

8x5x4 Hour

Service Details

SMARTnet 8x5x4:

Advance Replacement on a Four- Hour Response basis between 9:00 a.m. and 5:00 p.m. Depot Time the same Business Day, provided that Cisco's determination of Hardware failure has been made before 1:00 p.m. Depot Time. If Customer make a request after 1:00 p.m. Depot Time, Cisco will deliver the Advance Replacement the morning of the next Business Day.

Provided Support

  • Hardware Maintenance
  • Parts Replacement
  • Software Maintenance
  • Software Update
  • Phone Support
  • Diagnosis
  • Software Upgrade
  • Web Knowledge Base Access

Service Availability

  • 24 x 7 Web Knowledge Base Access
  • 24 x 7 Phone Support
  • 8 x 5 Parts Replacement

Service Response Time

4 Hour - Parts Replacement

Service Duration

1 Year

Product Supported

  • Catalyst 2960 Plus 24 10/100 PoE + 2 T/SFP LAN Base
  • Cat 2960 Plus 24 10/100 PoE + 2 T/SFP LAN Base REFURBISHED