Cisco SMARTnet - Extended Service - 1 Year - Service

by
CISCO
PCN#
VY9848
MFG#
CON-SNT-C897VAK9
$143.09
cps

Extended & Accidental Damage Product Replacement Plan Available Details

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Estimated Shipment:

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Product Highlights:
  • 8 x 5 x Next Business Day
  • Exchange
  • Parts

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Product Condition: New and Factory Fresh
Shipping Weight: 1 lbs.
Cisco SMARTnet - Extended Service - 1 Year - Service
Tech Specs
Specifications

Manufacturer

Cisco Systems, Inc

Manufacturer Part Number

CON-SNT-C897VAK9

Manufacturer Website Address

http://www.cisco.com

Brand Name

Cisco

Service Name

SMARTnet - Extended Service

Marketing Information

Maintain Network and IT Infrastructure Coverage

Reduce downtime with fast, expert technical support, flexible hardware coverage, and smart, proactive device diagnostics with SMARTnet Service. Your IT staff has anytime access to Cisco engineers in the Technical Assistance Center (TAC) and an extensive range of resources, tools and training.

Product Type

Service
Service Information

Service Main Type

Exchange

Service Sub Type

Electronic and Physical

Service Characteristic

Parts

Service Description

8x5xNext Business Day

Service Details

SMARTnet 8x5xNext Business Day:

  • Where Next Business Day delivery is available, an Advance Replacement will ship to arrive the next Business Day provided that Cisco's determination of Hardware failure has been made before 3:00 p.m. Depot Time. If Customer make a request after 3:00 p.m. Depot Time, Cisco will ship the Advance Replacement the next Business Day.
  • Where Next Business Day delivery is not available, same day shipping will be provided. Under same day shipping, Advance Replacement will ship from the serving depot location that same Business Day, provided that Cisco"s determination of Hardware failure has been made before 3:00 p.m. Depot Time. Determinations that occur after 3:00 p.m. Depot Time will be shipped the following Business Day.

Provided Support

  • Hardware Maintenance
  • Parts Replacement
  • Software Maintenance
  • Software Update
  • Phone Support
  • Diagnosis
  • Software Upgrade
  • Web Knowledge Base Access

Service Availability

  • 24 x 7 Web Knowledge Base Access
  • 24 x 7 Phone Support
  • 8 x 5 Parts Replacement

Service Response Time

Next Business Day - Parts Replacement

Service Duration

1 Year

Product Supported

Cisco 897 VDSL2/ADSL2+ over POTs and 1GE/SFP Sec Router