Cisco SMARTnet - Service

Maintain Network and IT Infrastructure Coverage

Reduce downtime with fast, expert technical support, flexible hardware coverage, and smart, proactive device diagnostics with SMARTnet Service. Your IT staff has anytime access to Cisco engineers in the Technical Assistance Center (TAC) and an extensive range of resources, tools and training.

What You Get:

• Global 24-hour access to experts in the Cisco Technical Assistance Center (TAC)
• Self-help support through online communities, resources, and tools
• Hardware replacement options, including 2-hour, 4-hour and next business day
• Operating System (OS) software updates
• Smart, proactive diagnostics and immediate alerts on devices enabled with Smart Call Home

• Phone Support
• Diagnosis
• Training
• Software Update
• Web Knowledge Base Access