Cisco SMARTnet - 1 Year - Service

SMARTnet 8x5xNext Business Day:

• Where Next Business Day delivery is available an Advance Replacement will shop to arrive the next Business Day provided that Cisco's determination of Hardware failure has been made before 3:00 pm Depot Time
• If customer makes a request after 3:00 pm Depot Time Cisco will ship the Advance Replacement the next Business Day
• Where Next Business Day delivery is not available, same day shipping will be provided
• Under same day shipping, Advance Replacement will ship from the serving depot location that same Business Day, provided that Cisco's determination of Hardware fail has been made before 3:00 pm Depot Time
• Determinations that occur after 3:00 pm Depot time will be shipped the following Business Day

• Email Support
• Phone Support
• Web Knowledge Base Access
• New Releases Update

• 8 x 5 Parts & Labor
• 8 x 5 Email Support
• 8 x 5 Phone Support
• 8 x 5 Web Knowledge Base Access
• 8 x 5 New Releases Update
• 8 x 5 Replacement