Cisco SMARTnet - 1 Year - Service

Cisco Technical Support Services such as Cisco SMARTnet Onsite support help enable improved productivity and can increase operational efficiency by complementing your in-house resources with world-class networking expertise. It can maximize availability and minimize risks for systems running mission-critical applications.

• Software support includes maintenance, minor and major updates for your licensed feature set
• Web knowledge base access includes a substantial database of product information and a robust set of technical and analytical tools that help facilitate knowledge transfer to your internal staff
• The Cisco TAC has a sophisticated call routing system that quickly routes you to the correct technology personnel for expert assistance and faster resolution
• Advance replacement parts, with a field engineer, are delivered the next business day between 9 a.m. and 5 p.m. (provided the request is received before 3 p.m. local depot time)*

* Holidays observed by Cisco are excluded. Cutoff times can vary by region

Note: Domestic resellers purchasing for International locations will be subject to an additional fee

• New Releases Update
• Web Knowledge Base Access
• Phone Support
• Email Support

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