Cisco Unified Communications Essential Operate Service - Extended Service - 1 Year - Service

Cisco® Essential Operate Service, part of Product Support in the Cisco Services Lifecycle framework, is available for Unified Communications software, collaboration software, and network management software. It provides the support you need to help reduce downtime, improve performance, and lead to higher productivity.

• Full-time telephone and remote technical and maintenance support services 24 hours a day, 365 days per year. Cisco's Technical Assistant Center (TAC) provides you access to specialized engineers who can analyze complex application software and networking issues and assist with incident remediation
• Application maintenance and minor release updates to make sure your system operates smoothly and is always up-to-date
• Round-the-clock access to the extensive Cisco.com online troubleshooting tools to accelerate problem resolution
• These robust support resources include Software Advisor, TAC Case Collection, My Tech Support, Output Interpreter, peer-to-peer online forums, social media, and the TAC newsletter

• Replacement
• Phone Support
• Web Knowledge Base Access
• New Releases Update
• Software Support

• 8 x 5 Replacement
• 8 x 5 Software Support
• 24 x 7 Web Knowledge Base Access
• 24 x 7 Phone Support