Cisco Smart Net Total Care - 3 Year - Service

The Internet of Everything creates opportunities to improve productivity, efficiency, and customer engagement. The network is at the heart of this innovation. It must support apps and devices, help enable personal experiences, and connect to clouds more securely.

Our services proactively support, optimize,and help secure your network so you can pay more attention to running your business.

Smart Net Total Care helps solve problems faster, improves operational efficiency, and reduces the risk of downtime. It gives you more time to focus on business innovation while proactively supporting your infrastructure.

What You Get:

• Global, 24-hour access to the Cisco Technical Assistance Center for covered devices
• Advance hardware replacement -- including 2-hour, 4-hour and next-business day options
• Access to operating system (OS) software updates and upgrades
• 24-hour access to Cisco online resources
• Comprehensive, web-based user community for self-service support of smart capabilities
• Proactive diagnostics and immediate alerts on devices enabled with Smart Call Home

• Physical
• Electronic

• Replacement
• Phone Support
• Web Knowledge Base Access
• Software Update
• Software Upgrade
• Diagnosis